Refund and Exchange Policies

Showcase Items

  • We will refund or exchange any items that were sold by us as a stock item from our showcase within 30 days of delivery, as long as it was not altered from its original showcase condition. 

    • Rings that were sized by us after purchase may still be returned.

  • A Special Order item normally can not be refunded. If the vendor where we bought the item from will either accept the item from us as a credit or issue us a refund, then we can issue a refund to our customer for the item within 30 days of delivery from our store.

Special Order Items

  • We will exchange or remake (No Refunds) any items listed below within 30 days of delivery:

    • Cast items from wax, either a showcase wax or hand carved. Will remake, free of charge, one time only.

    • Items specially ordered for the customer from an outside vendor.

    • Handmade items whether fabricated or casted.

    • Showcase or stock items that have been altered in any other way than ring sizings.

Remake Items

  • There will be no additional charge to remake an item except those that would have been incurred by the customer in the beginning, as long as the item is remade within 30 days of date of delivery.

    • Ex. If a customer spent $800 on the first piece and wants something remade that is $1200, then the additional charge would be $400.

  • If after remaking the item, the amount that would have been spent is less than the original price, we will refund only the product bought (diamonds, gold, gems, etc) as long as they are in original condition. Chains that have been cut to fit and such are non-refundable.

    • The customer will be issued an “in-store credit” for labor and products that are non-refundable.

Deposits on CAD/CAM

  • There will be a $200 up front design fee for any design we create for the customer. 

    • This fee is non-refundable.

    • This fee is 100% creditable towards the sale.

      • Once the manufacture is completed the customer will be credited with the $200.00 deposit.

  • If the customer decides against manufacture for the piece then the fee will be forfeited by the customer and is not usable as any credit in the store.

  • The deposit is only usable for 6 months from the date of the initial payment. After 6 months the deposit will be forfeited.

  • Each design includes up to 3 free modifications. After the third modification there will be a charge of $35.00 for each new render.

  • If the customer completely changes their mind on the design after the designer has delivered the first draft, we will need to charge an additional fee for an entire new design.

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