Our Guarantees

General Guarantee

We guarantee everything we make, repair, or sell for 1 year from the date of delivery unless otherwise mentioned here or in writing to the customer. We guarantee stones from falling out or becoming loose and the parts we made or repaired will not break in the areas in which we worked.

We are unable to warranty watch work if the watch is unable to seal out water and dust, a problem for watches.

Items not guaranteed:

  • Glued items.

  • Enameling.

  • Rhodium Plating.

  • Loss of any prong set stone that has 3 or less prongs.

  • Loss of any round stone over ½ carat unless it is set in a six prong gold setting or a four prong platinum setting.

  • Loss of any prong set stone unless it has the following number of prongs:

We do not assume responsibility for the loss of a single diamond and/or expensive colored gemstones above 1 carat. Customers should have stone appraised and covered by a jewelry rider with their homeowners insurance.

  •   Prong-set stones that have thin prongs, missing prongs, or stones that are set crooked, leaving a much shorter prong on one side of the stone      than the other.

  •  Bead-set stones where the beads are badly worn or some beads are missing stones that are set crooked, leaving part of the girdle of the stone     to be sticking up beyond the surface of the metal.

  •  Channel-set stones where either the channel is very thin, torn, not straight across the stones, or there isn’t support underneath the channels   to hold them together. 

  •  Bezel-set stones where the bezel is too thin, torn, or the stone is set crooked and all of the stone isn’t held by the bezel.

Ring Sizing Guarantee

  • If we size the customer’s actual finger and the size is incorrect, we will resize the customer’s ring at no charge within 30 days from the date of delivery. If we did not get to size the customer’s finger and the ring was a casting or special order sale from us, we will resize the ring once at no charge within 30 days of the delivery date from our store.

  • If we size a ring to the customer’s requested size and that size is incorrect, we will charge again to resize the ring. 

  • We can only guarantee our ring sizing from the customer’s finger. We cannot be given another ring to go by for size.

  • The ring size on a ring will not change, but because a customer’s finger can become larger or smaller based on different factors, we can only                  guarantee ring sizings for 30 days from the date of delivery of the ring.

Tightening and Checking Guarantee

  • Tightening Stones: 

    • Our extra fee charged to check and tighten stones will warranty against stone loss as long as the stones are set as described under “General Guarantee”

      • Without the extra charge to tighten stones, we do not warranty the stones against loss, unless we actually set the stones, except for ring sizing, 0-4 stones, which is covered as long as the stones are set as described under “General Guarantee.” 

  • Checking Links: 

    • When asked to check links on rivets, chains, bracelets, clasps, etc., we cannot guarantee their loss or durability. Many items can not be checked without taking them apart completely. This will cause the item to have to be repaired just because of the disassembly. Many items that are wearing “OK” today may have a problem tomorrow. We can only guarantee items that we actually repair; not ones we only visually inspect.

  • Re-tipped Prongs on Stone: 

    • We can not guarantee the loss of a stone when we do not re-tip or re-prong all of the prongs that we deem necessary and suggest to be re-tipped or re-pronged.

Gemstones and Diamonds

  • We do not guarantee that a diamond or gemstone, once taken out of our store will not chip, break, scratch, or fracture. No stone including diamonds can be guaranteed to not break, chip, scratch, or fracture. We strongly recommend insuring your jewelry with your homeowners policy. They will pay for damage.

  • We cannot be responsible for the further fracture or damage to stones, including diamonds, that are received from the customer already damaged, chipped, broken, or have a large inclusion(s) that can cause a potential structural problem.

  • We will inform the customer of these issues before proceeding with the repair or installation work.

Logo 2 2.png